Returns


Return Policy

We are happy to accept returns on all full-price items that are in unused condition and current free return shipping on domestic orders. We do not offer direct exchanges. If you would like to exchange your purchase, please return your original item for a refund and visit our website to purchase a replacement. Please contact hello@beatricevalenzuela.com within 15 of receiving your order and provide a brief reason for your request.

Items may be returned within 15 days of receiving your order.  Items must be returned in new and unused condition and original packaging must be intact and in sellable condition. Please return inside original shipping box or a sturdy box to prevent damage. We can not accept returns if there is extensive damage to the shoe box or if the shoe box has been used as the shipping box. Returned clothing must have original tags attached. Original shipping costs will be deducted from the return total. All sale items are final sale. 

Items purchased under the sale section or listed as final sale are non-refundable. 

How to Return – USA

  • All domestic returns must be requested by emailing hello@beatricevalenzuela.com. Please email us within 15 days of receiving your order and provide a brief reason for your request and we will reply with an prepaid shipping label. Domestic returns are free. Returns must be postmarked within 7 days of receiving your return label. Beatrice Valenzuela is not responsible for lost or undelivered returns. 
  • If you receive a damaged or incorrect item, notify us by emailing hello@beatricevalenzuela.com within 3 days of delivery.
  • Return requests that do not meet our policies may only be accepted at our discretion.
  • Returns will be refunded the total paid minus the original cost of shipping.

 

How to Return – International

  • Please contact hello@beatricevalenzuela.com within 15 of receiving your order and provide a brief reason for your request. You will be responsible for return shipping, and any custom fees must be paid by sender. Please reply with your Order #. Tracking is highly recommended as we are not responsible for any undelivered or lost packages. Please note that original shipping is non-refundable.
  • If you receive a damaged or incorrect item, notify us by emailing hello@beatricevalenzuela.com within 3 days of delivery
  • Merchandise must be returned in new/unused condition and original packaging must be intact and in sellable condition. We do not accept returns if there is extensive damage to the shoe box or if the shoe box has been used as the shipping box.
  • Return requests that do not meet our policies may only be accepted at our discretion.

 

Refunds

Refunds will be processed in the form of which payment was received.

 

More..

Any other inquires should be directed to hello@beatricevalenzuela.com - we love hearing from you and will get back to you as soon as we can! Please note that we strongly believe is giving our team weekends off whenever possible to relax and enjoy the beautiful California landscape. Emails and inquires received on Friday will be responded to on the following Monday. During the week, we will respond to inquires within 24 hours.